Samsung details U.S. Product Exchange Program for Galaxy Note 7 recall


Following T-Mobile’s announcement that it will be offering full refunds to Galaxy Note 7 owners, Samsung has revealed its own Note 7 replacement offers.

Samsung is launching the U.S. Product Exchange Program for Galaxy Note 7 customers. With this program, Note 7 owners will have two options for getting rid of their potentially explosive smartphones:

  1. Exchange current Galaxy Note7 device with a new Galaxy Note7 (available next week)
  2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.

Samsung also says that Note 7 owners will get a $25 gift card or bill credit from select carrier retail outlets when they swap out their Note 7 for a Galaxy S7 family device or a Note 7.

If you’ve got a Galaxy Note 7 that you’d like to exchange for a non-explosive phone, Samsung says that you should either contact the retail outlet that you got your phone from or call 1-800-SAMSUNG to initiate your exchange.

Ever since this Galaxy Note 7 recall was made official, info on when the replacement Note 7s would be ready was kind of hazy. Now Samsung says that Note 7 owners will start getting replacements next week, which is good to hear since it means that it won’t be long before folks will get their non-explosive Galaxy Note 7 in their hands and they can stop worrying about their phone possibly catching fire.

Finally, it’s worth noting that T-Mobile has now updated its Galaxy Note 7 recall announcement. T-Mobile will still give Note 7 owners a full refund for their phone and accessories, and they’ll get to keep their free Netflix subscription, Gear Fit 2 or microSD card if they got one. T-Mo also says that as soon as it gets replacement Note 7s from Samsung, customers can exchange their current Note 7 for a new one.

T-Mobile will be offering these exchange options until at least Sept. 30. If you’d like to get a refund or perform a swap through T-Mo, you can visit the store that you bought your phone from or call either 611 or 1-800-937-8997.

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